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Retail Careers

 

Working in a Starbucks store is different from any other job. You’re creating genuine moments of connection with our customers, making a difference in their day. You’ll handcraft delicious beverages and build relationships with our customers (and know their favorite drink), and with your fellow partners.

We offer flexible schedules, great benefits and an environment that is truly welcoming. And what we do goes outside the store, too. You’ll have volunteer opportunities to do good in the community, to help out and give back to the neighborhoods we are a part of.

District Manager

Location Riyadh, Jeddah
Work Type: Full Time
Job Description:
Responsible for managing, coaching and develop Partners. Create and be part of the overall Starbucks Experience. The District Manager is required to manage the overall operation of the Stores within the assigned district. Develop store management talent, oversee the District’s store management workforce, making management staffing decisions. Ensure District wide customer satisfaction in product quality. Responsible for managing the District’s financial performance and the safety and security of Partners. Model and act in accordance with Starbucks guiding principles.

The below Key Performance Areas include but are not limited to:

Drive and deliver sales performance of assigned stores and recommend and implement cost control methods across all the P&L.

  • Drive and deliver sales performance of assigned stores within the District. Manage sales objectives and operational costs, in line with agreed Business plan through communication with Store Managers.
  • Implement processes which clearly communicate personal responsibility at all levels for achievement of weekly/monthly sales targets.

Provide Partners with coaching, feedback and developmental opportunities to ensure effective teams.

  • Provide Partners with coaching, feedback and developmental opportunities to ensure that effective teams are built in each store and across the assigned District.
  • Challenge and inspire partners to achieve business results though maintaining positive and effective relationships by setting individual PDP`s which motivate, and address needs and concerns.
  • Demonstrate role modelling behaviour that reinforces effective management principles and practices to create and maintain a successful team of Store Managers, resulting in an environment where Partners are valued and respected.
  • Liaise with the Human Resources and Partner and Asset Protection teams to ensure staffing requirements are met and operational staffing issues and disciplinary matters are addressed appropriately.
  • Play an essential role in succession planning of high potential Partners through supporting and participating in training and development activities, working cohesively with Learning and Development team.

Ensure all operational policies and procedures are adhered to.

  • Ensure all appropriate systems, procedures and programmes are communicated to Partners and Store Management and are complied with.
  • Develop a strategic approach to operational plans for the Partners in store, managing the execution of these plans and measure the results.
  • Create District implementation plans using effective quarterly calendarisation.
  • Monitor and manage district wide implementation of operational requirements, store appearance, equipment and the Starbucks Experience within Store.
  • Solicit customer feedback to understand customer needs and the needs of the local community.
  • Ensure that all reporting processes are adhered to and Financial, calendars, SWOT, PDP’s and succession planning reports are submitted on time.
  • Ensure that cash handling and banking is carried out in compliance with company policy and procedures.

Provide operational expertise to the Business across all markets whilst sharing best practice.

  • Ensure Stores maximize use of space, anticipate and advise changes to layout based on sales or seasonal history.
  • Determine and implement options to correct sales underperformance or to maximize sales opportunities.
  • Utilize management information tools and analyse financial reports to identify and address trends and issues in district performance. This is achieved through monitoring daily, weekly, monthly and quarterly financial P&L accounts.
  • Provide operational expertise to the Business across all other districts within the Middle East, sharing Best Practice through effective meeting structure.
  • Access internal and external resources to support district business requirements, HR, L&D, Marketing, Partner and Asset Protection, Finance, Property and Store Development.
  • Ensure that communication of the Business requirements is clear, concise and accurate in order to guarantee effective operations at the Store and District level.

Experience:

  • 5 years management experience within food service or hotel industry
  • Experience of financial reports analysis
  • Multi-site management
  • Experience in a complex fast paced environment

Skills:

  • Manage operations within multiple stores independently
  • Communicate effectively to all levels
  • Build relationships
  • Plan and prioritize workload
  • Strong operational skills




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Do you have above 2 years’ work experience? If yes please state where?|Have you managed a team in your previous role? Please state how many people you were directly and indirectly managing?|How many stores/sites were you managing in your previous experience?

Barista

Location Riyadh, Jeddah
Work Type: Full Time
Job Description:
Provide legendary customer service to all customers. Create the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. The incumbent is responsible for modelling and acting in accordance with Starbucks` Guiding Principles.

The below Key Performance Areas include but are not limited to:

Deliver customer service to Company and host brand standards including food and beverage preparation and housekeeping.

  • Deliver legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer.
  • Discover and responds to customer needs
  • Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
  • Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard, and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for queues.
  • Communicate information to Manager so that the team can respond as necessary to create the third place environment during each shift.
  • Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follow Health, Safety and sanitation guidelines for all products.
  • Recognise and reinforce individual and team accomplishments by using existing organizational methods.

Follow daily objectives to ensure store is clean, stock is rotated and merchandised according to company policy and procedure.

  • Maintain a clean and organised workspace so that Partners can locate resources and product as needed.
  • Maintain general cleaning duties including toilets, and washing small wares etc.

Assist with new hire training when necessary.

  • Assist with new Partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Contribute to positive team environment by recognising change in Partner behaviour that might signal potential problems or changes in Partner morale and performance and communicate the changes to the Store Manager.
Ensure cash handling and Loss Prevention policies and company procedures are followed at all times.

  • Follow Starbucks operational policies and procedures, including those for Cash Handling and safety and security, to ensure the safety of all Partners during each shift.

Knowledge:

  • Educated

Experience:

  • None required

Skills:

  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal skills.
  • Ability to work as part of a team.
  • Ability to build relationships

Additional role requirements:

Must be able to carry out manual duties, stand for long periods of time and lift light to medium loads.




Shift Supervisor

Location
Work Type: Full Time
Job Description:
This job contributes to Starbucks success by assisting the Store Manager in implementing Store Operations during scheduled shifts. This job deploys Partners and delegates tasks so that Partners can create and maintain the Starbucks` Experience for our customers. The incumbent is responsible for modelling and acting in accordance with Starbucks guiding principles. Work in line with Store Manager Job Description if permanently working as Store in Charge.

The below Key Performance Areas include but are not limited to:

Deliver outstanding customer service

  • Act with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.
  • Maintain a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the Shift team.
  • Anticipate customer and store needs by constantly evaluating environment and customers for queues.
  • Communicate information to Manager so that the team can respond as necessary to create the third place environment during each shift.
  • Deliver legendary customer service to all customers by acting with a customer-comes- first attitude and connecting with the customer.
  • Discover and responds to customer needs.

Ensure operational Policies and Procedure are adhered to at all times

  • Implement Store operations during scheduled shifts.
  • Organize opening and closing duties as assigned.
  • Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Partners during each shift.

Lead and motivate a team through understanding and development in a positive way.

  • Assist with new Partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provide feedback to Store Manager on Partner performance during shift.
  • Contribute to positive team environment by recognising change in partner behaviour that might signal potential problems or changes in Partner morale and performance and communicate the changes to the Store Manager.
  • Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve Partner performance.
  • Develop positive relationships with Shift team by understanding and addressing individual motivation, needs, and concerns.

Deliver outstanding customer service

  • Act with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.
  • Maintain a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the Shift team.
  • Anticipate customer and store needs by constantly evaluating environment and customers for queues.
  • Communicate information to Manager so that the team can respond as necessary to create the third-place environment during each shift.
  • Deliver legendary customer service to all customers by acting with a customer-comes- first attitude and connecting with the customer.
  • Discover and responds to customer needs.

Ensure operational Policies and Procedure are adhered to at all times

  • Implement Store operations during scheduled shifts.
  • Organize opening and closing duties as assigned.
  • Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all Partners during each shift.

Knowledge:

Knowledge of the retail environment

Experience:

Customer service experience in a retail or restaurant environment. 1 year

Skills:

  • Ability to direct the work of others & work as part of a team
  • Ability to learn quickly
  • Effective oral communication skills & strong interpersonal skills.
  • Ability to build relationships




Store Manager

Location Riyadh, Jeddah, Mecca, Medina, Riyadh Al-Khabra
Work Type: Full Time
Job Description:
This job contributes to Starbucks success by leading a team of Store Partners to create and maintain the Starbucks Experience for our customers and Partners. The Store Manager is required to regularly and customarily exercise discretion in managing the overall operation of the Store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modelling and acting in accordance with Starbucks guiding principles.

The below Key Performance Areas include but are not limited to:

  • Maximize sales and ensure customer focus is prioritized at all times.
  • Demonstrate a calm demeanour during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to standard and to set a positive example for the Store team.
  • Display a customer-comes-first attitude by training and holding Partners accountable for delivering legendary customer service.
  • Manage with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.

Implement and review all stock loss prevention controls. Implement processes specific to store product/size/ location.

  • Drive the implementation of company programmes by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Manage a team including; in store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals.

  • Promote Reward and Recognition within the store and offer feedback on a regular basis.
  • Monitor and manage store staffing levels to ensure Partner development and talent acquisition to achieve and maintain Store operational requirements.
  • Use existing tools to identify and prioritise communications and regularly use discretion to filter communications to the store team.
  • Provide coaching and direction to the store team to take action and to achieve operational goals.
  • Plan, identify, communicate, and delegate appropriate responsibilities and practices to Store Partners to ensure smooth flow of Operations.
  • Constantly review Store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the Store team to achieve operational goals.

Ensure communication is effective throughout store and back to brand team.

  • Communicate clearly, concisely, and accurately to ensure effective Store operations.

Implement store product launches and promotions according to brand guidelines. Manage stock replenishment.
Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines.

Knowledge:

  • College degree in business or a closely related field may substitute for a portion of the required experience.
  • High school or equivalent.

Experience:

  • 3 years retail experience.
  • 1 year Supervision.
  • Experience analysing financial reports.




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Describe how do you perform under pressure?|Describe how you lead a team|Do you have above 1 year supervisory experience? If yes please state where?



 

We’re always looking for great talent.
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